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After connecting your Facebook page on ChatsHero platform, you can start building your bot for your business. To “Get Start”, you need to configure three basic things for every bot, These are the first messages that will be shown to your audience when they interact with your bot. So, you need to write that in …
Welcome Message is the first message the user will receive from your Messenger bot. This message is sent when the user interacts for the first time with the Bot by clicking on the ‘Get Started’ button. Only Messenger Channel support the Welcome Message. The below image is the perfect example of how a welcome message looks …
The ‘Import Contact’ tool is powerful and allows you to import contacts into your ChatsHero account. With this tool, you can easily import WhatsApp contacts, SMS contacts and also import contacts from other chatbot platforms. To Import Contact, go to the ‘Contact’ section and click on action >> Import contacts. Import contacts from other chatbot …
ChatsHero provides an excellent tool to quickly request and get your customer’s location via Facebook Messenger, WhatsApp, Viber, and Telegram channels, as you need to get your customer’s location at one point or another in the customer journey. ChatsHero provides two system fields you can use to perform actions on the contact’s geological data. To …
How to get user’s location on WhatsApp, Viber and Telegram Read More »
Businesses can showcase and share their products and services with customers directly inside WhatsApp for them to browse items and add to a cart without leaving the chat. WhatsApp commerce is fully integrated with ChatsHero allowing your business to easily sell your products inside your WhatsApp bot. Setup Follow the below guides 1 – Create a Meta …
The broadcast tool allows you to send messages to multiple contacts simultaneously in an automated manner. It helps businesses send their contacts announcements, discounts, updates, and other notifications. To send the broadcast message to your WhatsApp contacts, create and publish your broadcast flow. Create your broadcast flow Send your flow to your contact list Navigate …
How to send a broadcast message to WhatsApp contacts Read More »
This feature allows you to send WhatsApp Template Messages directly from the Inbox. Send WhatsApp Template Message from Inbox Click on send flow icon >> select Template Message >> select WhatsApp Template Message of your choice >> Click send. If you still have any doubts, visit other articles on knowledge base or contact our support …
How to send a WhatsApp Template Message from the inbox? Read More »
This feature lets you quickly transfer the conversation to a Human/Bot. In other words, disable live chat/enable live chat. When you transfer a conversation to a Human, the conversation will be handled by a Human agent without the Bot’s interference (The bot will be disabled). Transfer conversation to Human/Bot from Inbox Transfer conversation to Human/Bot …
This feature allows you to filter conversations in the Inbox. You can filter conversations based on Channels, Assigned/Unassigned conversations, Bot conversations (conversations handled by the Bot), Human conversations (conversations handled by a human), etc. Filter Human or Bot conversations. Click on the drop-down menu in the top left corner Select Human> This will show all …
This feature allows you to add a note or keep a record of important information about a contact. Add Note to a Contact. Click on the ‘Add Note’ icon in the inbox >> input your note >> click save. If you still have any doubts, visit other articles on knowledge base or contact our support …
