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This feature allows you to see all the actions executed on a Contact. See all executed actions in Inbox. Check the ‘View executed action’ box. If you still have any doubts, visit other articles on knowledge base or contact our support to get your doubts cleared.
This feature allows you to Mark a conversation as follow-up. Mark a conversation as follow-up in Inbox. Select the Contact/Conversation >> Click on Menu >> Mark as follow-up Mark a conversation as follow-up in Flow Builder. Select Action >> Inbox >> Mark conversation as follow-up If you still have any doubts, visit other articles on …
This powerful feature allows you to assign a conversation to an admin or a team. Create your Inbox Team To create your team, go to to Settings >> Admin >> Manage (Inbox team) Before you can assign a Conversation to an Inbox Team, first, you need to create your Team Click on ‘Add’ >> Name …
How to assign a conversation to an admin or team? Read More »
The Delete feature allows you to easily delete unwanted contacts on your account. Delete a contact from Inbox. To Delete the contact from the Inbox, select the contact you want to Delete >> click on the menu >> select Delete. Delete a contact/contacts from the Contact section Select the contact/contacts you want to delete >> click …
This feature allows you to archive a Conversation. The Conversations will automatically be Unarchive if the Contact sends a message to your bot again. Archive Conversation from Inbox Select the conversation you want to Archive >> Click on Menu >> Select Archive. Archive Conversation in Flow Builder Click on Action >> Inbox >> Archive If …
Block a Contact in Inbox Select the Contact/Conversation you want to Block >> Click on Menu >> Select Block Contact. Block a Contact In Flow Builder Select Action >> Inbox >> Block Contact. If you still have any doubts, visit other articles on knowledge base or contact our support to get your doubts cleared.
Saved replies allow you to create & save answers to common questions/frequently asked questions, greetings, etc., to reply to your customer’s questions faster. Create Saved replies Click on the ‘Saved replies’ icon >> Click on ‘Add New’>> Add shortcut & message, then click Save. View all Saved replies. Type forward slash in the Inbox dialog …
Custom fields in ChatsHero act like variables to store the user information like email, phone number, preference, and a lot more based on your requirement and bot building process. Custom field data can be stored in different formats like, Create a Custom Field You can create the custom field on the flow section. Go to Menu …
Tags in ChatsHero are useful and important features to segment and target Messenger subscribers for your marketing campaign. For Example, you can use this tag to group your audience for Where can I create Tags? You can create tags on ChatsHero in the Flows section. Go to Menu > Flows > Tags to create a …
This feature lets you notify an admin when certain events happen on your account or within your flow/automation. 【video】 Setting up notifications on the admin tab. 1）Go to settings >> Admins >> Manage >> Select Admin >> 2）Set the type of notifications you want and the Channels you wish to receive notifications. Receive notifications via …
