This powerful feature allows you to assign a conversation to an admin or a team.
Create your Inbox Team
To create your team, go to to Settings >> Admin >> Manage (Inbox team)
Before you can assign a Conversation to an Inbox Team, first, you need to create your Team
Click on ‘Add’ >> Name your Inbox Team & select the Team Members
Assign a conversation to an Admin or Team in Inbox
Click on the Conversation you want to assign to an admin >> Click on the Assign Conversation option and select the admin you want to assign the Conversation.
Assign Conversation to an Admin
Assign Conversation to an Admin or Team from the Flow Builder
Click on action >> Inbox >> Assign Conversation to an Admin (You Assign the Conversation to an Admin to Team)
If you still have any doubts, visit other articles on knowledge base or contact our support to get your doubts cleared.